FaqFind here the answers to the most common questions about textbusters.net from our customers. Contact us if you haven't found what you needed.
+ What do you do?
We help clients who need a particular type of content written, connect with an expert in the field to produce or edit the needed text. This may include articles, emails, presentations, press releases, posts for social media, and others.
+ Do you have customer support?
Yes, we do. However, as you can communicate directly with the writer, they only intervene when needed and are not available 24/7.
+ Where is my confirmation email?
Make sure you wait at least 5 minutes for the email to get to you. Start with checking the spam folder in your email. If you don’t see it there, reset your email. In case this doesn’t help, please contact support at firstname.lastname@example.org
+ How can I restore my password?
You can reset your password here.
Of course we do! We treat your personal information with care and only what you send to the writer is visible. Your identity is kept private.
−How fast can I get my order?
You can get your order in as little as 8 hours. It is our shortest deadline. In case you need the paper faster, try asking our writer directly and perhaps he or she will be able to do the order even faster.
+ Who completes my paper?
We have a qualified team of experts working all over the world, ready to help you with your content writing needs 24/7.
+ What does the writer rating mean?
The writer’s rating is formed based on the customer’s reviews that are submitted by clients just like you.
+ Can I send my additional files to the writer?
Of course you can! Moreover, it’s encouraged so that the writer knows exactly what you are looking for. You can upload the extra files (which may include templates, sources, examples, etc.) from your personal Control Panel or send it to email@example.com with your order number.
+Is there a way for me to communicate with the writer?
Definitely! You can communicate directly with the writer applied or currently working on your order in your personal Control Panel on our website.
+ My writer is not responding. Why?
It may be that the writer is located in a different time zone than you. We have writers from US, UK, and Australia. So, give your writer some time. In case it is something urgent, contact our support team and they will call the writer.
+ I don’t like my text. Can I get a new one?
You can ask the writer to make the needed changes right on your order page.
+ Will I get my content on time?
When choosing the expert for your order, you can ask the writer to upload a draft of the paper a bit in advance to be sure that he is working in the right direction. If a revision still does not help, you can open a dispute of the order and our Dispute Manager will take a close look at the details and the completed paper. After he comes to a solution, he will contact you. You may be qualified for a partial or full refund depending on the situation.
+ Can I request the writer I had for my previous order?
For sure! Simply create a private order just for this writer. Find him in the list of writers and click "Hire".
+ Do you have writers available at night?
We have writers working in many time zones all over the world, so there is bound to be one available for the night time in your location.
+ Is placing an order free?
Yes. Placing the order is a completely free procedure. You need to pay only after you found the writer you are confident in.
+ Can I pay after my order is ready?
Our service is prepaid, however, the funds are released to the writer only after you confirm that you are happy with the completed work.
+ Do you accept debit/credit cards?
Yes, you can use your bank card to pay through PayPal as it is our payment system at the moment.
+ How can I get my money back?
Depending on the situation of your order, you can either contact the writer directly and ask him to stop working on the order or not start it as soon as you know that the order is no longer needed. We have a 100% money back guarantee, so even if you are not happy with the already completed text, you can open a dispute and our dispute manager will inform you of any refund you are eligible for.